How AI-enabled Chatbots are Being Used in Multiple Industry Verticals to Assist Consumers and Mitigate Queries?
Customer experience and operational insights have become
imperative for organizations. Companies are spending tremendous money and
resources to enhance the customer experience, in order to expand their consumer
base. A chatbot is a software application used to conduct an online chat
conversation with people on the web. It helps people through instant messaging
in websites, software, and social networking sites and helps businesses keep,
meet new customers. Chatbots use text or text-to-speech for conversing with
humans. As a result of this feature, a chatbot will typically have higher skill
levels, a more refined sense of grammar, and a better understanding of
language, as well as a more sophisticated vocabulary and pronunciation.
A chatbot
can be a useful tool, especially for people who have high skill levels, such as
software developers and programmers. However, some people may find it difficult
to be able to engage in conversations with a chatbot. There are many industries
that make use of chatbots to interact with their consumers and mitigate their
queries and complaints. These industries include e-commerce, medicine, human
resource, travel & tourism, real estate, BFSI, hospitality, B2B industries,
and more. Apart from chatbots, numerous trends are developing in a similar
field, which provides similar services. Voice bots are one of the next big
things in the market where conversational bots use AI to assist the user over
both text and voice. The ability of these bots to help users is improving every
day and it is getting better.
Moreover, there are some chatbots with emotional intelligence that
understand human emotions from a conversation and respond to them accordingly.
Emotional intelligence in AI identifies speech and text and understand the
user’s mood. Numerous companies in the U.S. involved in AI, machine learning,
and natural language processing (NLP) fields are working to improve the capabilities
of these bots. These R&D activities have led to the introduction of
intelligent virtual agents to interact with customers in a better way.
Furthermore, in the U.S., AI-based chatbots are being used in mass media and
are expected to witness even larger adoption in the near future.
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